Shipping/Refunds

Processing Items 

Please allow up to 5-10 Business Days to receive your order.  We are a small homegrown business and all orders are fulfilled in the order they were received. 
 
Shipping/Transit Times 
Domestic and International orders are processed during the same time frame, 2-3 business days to chosen carrier. Orders are not processed on the weekend. 
 
International Orders 
The buyer is responsible for any customs, duties and taxes that may apply.  Netta’s Secret is not held liable for these charges or delays due to customs inspections.  
 
Estimated Ship Times 
USA: 2-5 Business Days 
Canada: 7-14 Business Days 
Other Counties: 10-27 Business Days
 
Incorrect or Missing Shipping Addresses 
Netta’s Secret is not responsible for missing or inaccurate shipping addresses.  Due to shipping carrier policy, we are often unable to change/update your address once it leaves our warehouse.  Netta’s Secret will not refund or replace items sent to inaccurate or incomplete mailing addresses. 
 
Lost/Missing Delivery
If a delivery has been confirmed for your package via the shipping carrier, we cannot send out a replacement/additional package once the delivery has been confirmed by that same carrier. Please check for missing packages with the carrier first and file a claim  prior to contacting us. Be sure to note your claim number upon contacting us. If your domestic, USA delivery, has not arrived and tracking has not been updated for 15 days or more (not delivered within 15 days) please contact us at sales@nettassecret.com so that we can file a claim on your behalf and send a replacement to you.  If your International delivery has not arrived and tracking has not been updated for 30 days or more please email sales@nettassecret.com so that we can submit a claim to replace your order.
 
Returns/ Refunds
Due to the nature of our items all sales are final. Please contact us if you have a problem with your orders.